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Eliminating Elevator waiting time complaints with Mirrors

By test
At a large Multistoreyed office building, people complained about long waiting times for the Elevator during peak hours. Increasing the number of elevators was not feasible so an alternative solution was needed. The management called a meeting of the staff to brainstorm. A young employee who was a graduate in psychology observed that people complained about waiting only a few minutes for the elevator. The main issue was boredom rather than elevator performance.  He suggested installing Mirrors in the elevator boarding areas so that people could be busy looking at themselves or looking at others. This was promptly done at a very low cost. The complaints stopped immediately. Related reading Defining the problem of Elevator wait times
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Eliminating baggage waiting time complaints at the airport by delaying arrival at the Baggage counter

By test
Some time ago, Houston airport executives received a lot of complaints about long waiting time at baggage claims. They reacted by increasing the number of handlers which reduced the time but still the complaints persisted. When they analysed it further they realized that it took 1 minute for passengers to travel from the plane to Baggage claim and 7 minutes to get their bags. So the airport smartly reversed this by moving the arrival gates away from the baggage claim counter. This resulted in passengers walking for 7 minutes to the Baggage claim and 1 min to collect their bags.  This resulted in almost zero complaints src Nytimes story
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